Go to Start-> All Programs-> Mozilla Firefox and select the profile manager.Ī window will open, select create a new profile. If it does persist, please close Firefox again (and kill the running process) Browse to hotmail or facebook and see if the problem persists.
Press continue in Safe Mode to start Firefox without any addons. (Usually that is C:\program files\mozilla firefox\ and double-click the shortcut named Mozilla Firefox (Safe Mode)įirefox will start and a window will pop-up. Navigate to the folder in which Firefox has been installed. You can try the following 2 things, to determine where the problem comes from: Try the workarounds suggest on the Mozilla KB page here.Įdited by KonamiYoto, 29 July 2009 - 06:34 PM. If that does not work, you'll probably have to create a new profile. You can also try forcing the page to reload from the Web by holding down and clicking the reload button. Tools > Options > Advanced > Network > Cache To open a new window, you must first close the existing Firefox process, or restart your system." If the lock file already exists when you start Firefox, or in a few other cases where the profile cannot be opened, Firefox displays an error message: "Firefox is already running, but is not responding. When you exit Firefox, the lock file is removed. It does this by putting a lock file in your profile folder when it starts. And when it does say Mozilla is still running, it's because Firefox will only use one profile at a time. Please be patient, as BC staff are normally busy, and you will normally not get a quick response.